Welcome to Concord Outsource

 

Concord Outsource has long been a trusted advisor to companies planning to outsource contact centre operations providing general outsourcing and call centre outsourcing services to some of the world’s leading BPO companies. We have helped many enterprises analyze and optimize their outsourcing decisions. Our clients has always rated us with superior service quality giving higher customer satisfaction and reducing in operational cost ranging between 10% to 60% and improve the customer experience. We offer the most in-depth reports in the market and customized consulting services to help you select the right partner and ensure a seamless transition.

Companies operating globally or having just domestic presence may require an outsourcing solution for one of the processes or for a business function across the enterprise. An outsourcing solution is successful to a company only when the service provider is keenly focused on meeting the client’s needs and the relationship they share.


Concord Outsource is the leading guide to this rapidly evolving market and vendors. We provide detailed analysis of vendors, services, technology, pricing and the trends driving this hot market. Outsourcing is a high risk/high reward proposition. Do it right and you will save millions of dollars and provide your customers with an outstanding experience.


We assist companies in all areas of call centre and Business Process Outsourcing (BPO) guiding our clients to make the best outsourcing decision for their company. Saving you considerable time and money in the selection process and show you how to get a quick ROI from your outsourcing partnership. Now you can get expert advice to ensure the optimal outsourcing investment decision for your company. Our custom, cost-effective engagements include selecting the right vendor, quantifying the benefits, negotiating the deal and managing the transition.

Highlights of Concord Outsource include:

  • Inbound & Outbound Services
  • Chat Support
  • Web Designing & Software Development
  • Data Entry & Data Conversion
  • Online Chat Support
  • E-mail Support
  • Virtual Assistance
  • Photoshop
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