Services
Concord Outsource is a fully servicing outsourcing Contact Centre company dedicated to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients customers through innovative tools, we deliver long-term sustainable benefits to our clients and purely believe in long lasting business relationship.
Services of Concord Outsource includes:-
1) Inbound Services
a) Answering Services
b) Order Taking
c) Customer Service
d) Inquiry Handling
e) Technical Support
f) Help Desk Support
2) Outbound Services
a) Order Taking
b) Appointment Settings
c) Outbound Sales
d) Lead Generation
e) Survey
f) Up selling
g) Data Verification
3) Chat Support
4) Web Designing
5) Software Development
6) Data Entry
7) Data Conversion
8) Online Chat Support
9) E-mail Support
10) Virtual Assistance
11) Photoshop
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Cost effective/ cost benefits – designed to interact with your clients via telephone, email, fax, sms or voice-mail.
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Increased productivity – Our client can spend more time on client-relationships and new clientacquisition.
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Ability to customise solutions – We make the solutions to suit larger or smaller clients.
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Greater flexibility - We can scale up or down the seat requirements during peak times.
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Elimination of non core business – We allow our clients to focus on their core business while we service their clients or generate new leads.
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Quality of service – because this is our core business we have focused on delivering quality of service.
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Skilled work force – handpicked to suit each client's needs.